Return Policy

Rice Threadz Return & Exchange Policy

At Rice Threadz, every item is crafted with care and attention to detail. Most of our products are custom-made or personalized, which means they’re created specifically for you. Because of this, returns and exchanges are limited, but we’ll always work with you to make sure you love your order.

🔹 General Policy

• Custom Orders: Items that are embroidered, printed, or personalized are non-returnable unless there is a defect, damage, or an error on our part.
• Non-Custom Items: Unworn, unwashed, non-personalized items may be eligible for an exchange or store credit within 7 days of delivery.
• Condition: Items must be returned in their original condition, with no signs of wear, washing, or alteration.

🔹 Report an Issue

If there’s a problem with your order (e.g., incorrect item, defect, or damage in shipping), please contact us within 7 days of receiving it. Include your order number and clear photos of the issue so we can review and provide a prompt resolution.

🔹 Our Commitment

Your satisfaction matters to us! While custom items can’t always be returned, we promise to do our best to resolve any concerns through repair, replacement, or partial refund where appropriate.

🔹 Contact

📧 Email: ricethreadz@gmail.com
We typically respond within 1–2 business days.

Thank you for supporting our small business and trusting Rice Threadz for your embroidery and printing needs!